WellXS Insurance Module Walkthrough for Clinic

Introduction

Welcome to the WellXS Insurance Module training for Panel Clinics.

As a panel clinic, your role is important in ensuring foreign workers receive proper medical treatment while insurance claims are processed correctly and efficiently through the WellXS platform.

In this lesson, you will learn:

• The clinic’s responsibilities during GP (General Practitioner) visits
• How clinics verify worker eligibility and coverage
• How GP claims are created and submitted
• The clinic’s involvement in PA (Personal Accident) claims
• Important operational and compliance responsibilities
• Best practices when handling insured workers

In this lesson, panel clinics will learn the complete GP Claim (Direct Billing) workflow within the WellXS Insurance Module.

You will understand how foreign workers utilize their GP Visit benefit at a WellXS Panel Clinic, how clinic staff verify worker eligibility, and how GP claims are submitted directly through the WellXS platform.

This lesson also explains the responsibilities of clinic assistants and doctors during the consultation and billing process, including QR code verification, claim creation, receipt generation, and handling excess charges not covered by insurance.

By the end of this lesson, clinics will understand the full operational flow required to process GP Claims efficiently and compliantly.

In this lesson, panel clinics will learn how Personal Accident (PA) Claims are managed within the WellXS Insurance Module.

You will understand the full PA Claim workflow, including the responsibilities of workers, clinics, hospitals, administrators, and insurance providers during the claim review and reimbursement process.

This lesson explains how workers submit PA Claims after accidents, how supporting medical documents are reviewed, and how clinics or hospitals may participate in claim verification and approval workflows.

By the end of this lesson, clinics will understand their operational role in supporting PA Claims and ensuring accurate medical verification throughout the reimbursement process.